Frequently asked questions

Enter your tracking number on our Track page or the box on the homepage. You can also see live status inside your customer account.

A base fee plus your shipment weight and the distance of the route. You get an estimate at booking and a final figure on your invoice.

Yes — creating a free customer account lets you book, track, pay and keep your address book in one place.

We operate across major regions with branches in Dar es Salaam, Arusha, Mwanza and Dodoma, and we are expanding.

Invoices are available in your customer portal, where you can record payments by mobile money, bank transfer, card or cash.

Absolutely — open a support ticket from your account and our team will respond.